Complaints Procedure

At Refresh Dental Care, we place great emphasis on meeting and exceeding our patient’s expectations. We do our best to ensure that all patients are pleased with their experience of our service and are keen to improve out service by learning from any mistakes we make. If you have a concern regarding any aspect of your care, please let us know and we will do all we can to resolve your concerns to your satisfaction, promptly and professionally.

If you are concerned with your dental treatment or do not understand something the dentist has expressed to you, please discuss this with them or with any of our team. Our team of dentists try wherever possible to describe treatments in a way you can understand.

Written or e-mailed complaints will normally be acknowledged within three working days and a full response and explanation regarding most complaints shall be given within ten working days. Proper and comprehensive records are kept of any recorded complaint.

If you are not satisfied with the result of our procedure then a complaint may be made to the

Independent Dental Complaints Service.
Tel: 0208 952 0839

A full copy of our complaints procedure will be made available upon request.

General Dental Council (GDC)
37 Wimpole Street, London W1G 8DQ